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Saying thank you. Noticing a job well done.  Spotting positive behaviour. These make a massive difference to staff engagement.  And yet, in

It’s always puzzled me.  Why do so many businesses focus on finding new customers rather than keeping the ones they’ve got?  Research shows

There’s a reason why I rate the Rockefeller Habits.  I’ve seen first-hand the difference they make to businesses.  It’s no exaggeration to

Can I ask you one thing?  Do all your staff feel able to speak their minds without any fear of judgement or ridicule?  If the answer’s

Be honest. Is your exec team as good as it could be?  Are they tight-knit, collaborative and honest? Do they understand and support each other?

Learning, developing, growing – there’s a reason these three words go together.  You can’t have one without the other. They depend on each

You’re an ambitious CEO with your sights set on growth. You want to scale up and need a plan to get there. My advice? Start by looking at your

I love the Gallup Q12. It’s a fantastic metric.  12 questions in a pyramid that measure the most important elements of employee engagement.

There's always so much to know, discover and learn. That's why I love podcasts. They feed my brain with new information, perspectives and insights.

Is recruitment one of your biggest headaches? Many of the CEOs I coach say attracting the right people is a bottleneck that slows down revenue and

If you’re serious about growing your business, there are a few fundamentals you can’t afford to ignore.  Number one on that list is the happiness

13 years and two months.  That’s the amount of time the average person spends at work.  A lot of their life. And yet many spend this

Every business has its own rhythm.   Whether it’s meetings, goals, budgetary cycles or communication frequency - all can be influenced and

Telling it straight.  Being open and honest. Giving constructive guidance and feedback.  They all sound simple but are, in fact, really

Agility.  Customer Focus.  Passion.  These are the hallmarks of many smaller companies.  They are fostered by the drive,

You’re CEO on a mission.  You’ve amassed a talented team of people with energy and determination. Your business model has achieved product market

Are most of the meetings in your company a waste of time? When I’m working with a group of people or speaking in public, I often ask that question and

I’ll say it until you’re bored of listening. Happy staff + happy customers = profitability.  Simple! I think that’s all any successful business

“Company values”.  Two words that are often loaded with corporate hot air and bullsh*t. They’re not easy to get right. Too many CEOs jump on the

Times are uncertain. We’re surrounded by turmoil and feel unsettled by events beyond our control. People have always searched for meaning in their

There’s a reason ‘Talent’ is first on my 10 Point Plan For Scaling Your Business. It’s critical. Nothing is more important than attracting the right

You’ve decided you want to scale-up. You think your business is ready for rapid, significant and sustainable growth.  But where do you start?

Here's our list of the top 10 most influential books we've read during 2018. The Founder's Mentality: How to Overcome the Predictable Crises of

It’s that time of year again.  Decorations packed away, children back to school, gym memberships purchased and a quiet sense of relief.

Stories and legends – they’re everywhere at this time of year.  Cards, advent calendars, school nativities, carols – they all tell a Christian story

Broken chairs. Strict dress codes. Dead flowers. Awful coffee. It’s amazing what every-day things can tell you about the culture of a business and the

Buying the tree.  Wrapping the presents. Singing carols. Cooking a turkey. It’s pretty obvious what I’m talking about.  Sorry if you’re already